Returns & Refund Policy

At Snaptrendtees, we are committed to ensuring that every customer is satisfied with their shopping experience. While we stand behind the quality of our products, we understand that returns may occasionally be necessary. Please review the following policy for details on returns, exchanges, and refunds.

1. Return Eligibility

We accept returns for eligible items within 180 days from the date of delivery. Returned items must meet the following requirements:

  • Items must be in new, unused condition – unwashed, unworn, and with original tags and packaging intact.
  • A valid proof of purchase, such as a sales receipt or order confirmation, must be included.

Please note that sale, clearance, or customized items are not eligible for return unless they are defective or incorrect.

2. How to Start a Return

To initiate a return, please contact our customer support team via the Contact Us page or email us at support@snaptrendtees.com within 180 days of receiving your order.

Include the following information in your message to expedite the process:

  • Full name used for the order
  • Order number
  • A brief description of the issue
  • Photographs if the item is defective or incorrect
  • Your preference for a refund or replacement

3. Return Shipping

  • If the item was delivered damaged, defective, or incorrect, return shipping is free of charge.
  • In all other cases, customers may be responsible for return shipping costs. We will inform you of any applicable charges during the return process.

4. Return Instructions

After receiving return approval, please follow these steps:

  1. Pack the item securely: Include the product in its original packaging, along with the order confirmation email or receipt.
  2. Ship the item: Use a reliable carrier and provide us with the tracking number for reference.
  3. Confirmation: Once we receive and inspect your returned item, we will notify you regarding the status of your refund or replacement.

5. Refund Processing

If approved, your refund will be processed and automatically applied to your original method of payment within 5 business days. Please note that original shipping charges (if any) are non-refundable unless the return is due to our error.

If you requested a replacement, the new item will be shipped once the return is received and verified.

6. Important Reminders

  • Returns must meet the eligibility criteria stated above to be approved.
  • We do not accept returns for issues resulting from customer errors (e.g., incorrect spelling, image upload errors, or sizing mistakes).
  • All items are subject to quality control inspection before a refund or replacement is processed.

7. Customer Support

If you have any questions or concerns, our customer support team is here to help. You can reach us by email at support@snaptrendtees.com or through our Contact Us page.

Support hours: Monday to Friday, 9:00 AM – 6:30 PM (EST)

We appreciate your business and thank you for choosing Snaptrendtees. Your satisfaction is our priority.